FAQ - Frequently Asked Questions
DO YOU ALSO SHIP ABROAD?
Absolutely, we ship worldwide.
HOW MUCH ARE THE SHIPPING FEES ?
Delivery costs are FREE for all orders with no minimum purchase.
WHAT ARE THE PREPARATION AND SHIPPING TIMES?
Orders are shipped within 48 hours (working days)
The delivery times of the moment are estimated between 12/28 days.
HOW CAN I CHECK THE STATUS OF MY ORDER?
After an order has been placed, it is dispatched as soon as possible to one of our dispatch centres, from where your item will be dispatched.
We will send you a confirmation email as soon as your package is shipped. You can then check the progress of the delivery on our website in the "Track my order" tab using your email address and your order number.
HOW TO ORDER?
Simply choose your items and click the "ADD TO CART" button, repeat for each item, then go to your cart and follow the steps to complete your order until payment. We will prepare it and send you an order confirmation email.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa and Mastercard credit cards as well as payments via Paypal. Checks and transfers are not accepted.
IS THE PAYMENT SECURED ?
Absolutely, our shop is completely secure and we have an SSL encryption system to protect your personal and confidential data. We used the secure payment systems of Stripe and Paypal.
I STILL HAVE NOT RECEIVED MY ORDER, WHAT TO DO?
Have you received the shipping confirmation for your order? If your order has been shipped for more than 5 weeks, contact us with your order number, we will launch an investigation and get back to you within 48 hours.
I ORDERED SEVERAL ITEMS AND ONLY RECEIVED PART OF MY ORDER, IS THIS NORMAL?
Yes, it's totally normal. To minimize your wait, we ship all items separately when they are ready to ship. The rest of your order should arrive in the next few days.
I HAVE RECEIVED A DAMAGED/DEFECTIVE ITEM, WHAT SHOULD I DO?
We are sorry, unfortunately this can happen. Please contact us explaining the problem and attaching a photo for proof, we will do our best to find a solution.
I AM NOT SATISFIED WITH MY ORDER, CAN I GET A REFUND?
Absolutely, you have 14 days from the date of receipt of your order to return any product that does not give you complete satisfaction.
You must print the withdrawal form, send it to us by email and return your items to the address indicated (a return number will be communicated to you before returning).
The return is made exclusively by post to our address and the return costs remain your responsibility communicated by email in return of your request. Upon receipt, your order will be fully refunded.
To find out more, we invite you to consult the Returns page.
WHAT ARE THE CONDITIONS FOR BENEFITING FROM THE "SATISFIED OR REFUNDED" GUARANTEE?
You must be within 14 days from the date of receipt of your order to be able to benefit from the "Satisfied or Refunded" guarantee, you must contact us before any return in order to follow the procedure indicated and the product must be returned in its original condition and packaging.
IN WHICH CASES I CANNOT BE REIMBURSED?
- If the product has been used and is therefore not resalable as is.
- If the shipment has not arrived at its destination due to an error in the delivery address indicated when ordering.
- If the returns process has not been followed.
For more information, we invite you to consult the return page.