Return policy

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How long do I have to make a return?

If you are not satisfied with the items ordered, you have a 30-day right of withdrawal. to return all or part of your order to us.

After this withdrawal period , no returns cannot be accepted.

What steps should I follow to make a return?

    1. First, contact us by email using our contact form .
    2. Let us know if you intend to make a possible return.
    3. Please mention: Your order number (e.g. #10214AK) and the full name of the product(s) you wish to return to us.
    1. Explain to us the reason for your intention to return (size, color, damaged product, etc.).

We reserve the right to ask for photos if the problem is material or technical. Please note that our products are checked twice before being carefully packaged and sent to your home.

⚠ ATTENTION - IMPORTANT REMINDER ⚠ : For any product returns, contact us using our contact form and wait for our agreement before making a return, otherwise it will not be taken into account.

I have received your agreement, what should I do?

You can pack your product and drop it off at the post office (colissimo) for shipment to the address for receiving returned packages (the address is given to you in the email you received).

In accordance with article L.121-20 , the return costs remain the responsibility of the customer.

At Akrochic, we aim to provide our customers with a satisfying shopping experience.

  • Your product does not suit you because you made a mistake (size, color, or item). Please note that return shipping costs are your responsibility.

We understand that every customer has their own preferences and adjustments may be necessary.

  • Your product does not suit you due to an error on your part (size, color, item) and it is also defective or damaged. Return costs are also your responsibility.

Your satisfaction is our top priority at Akrochic . We understand that mistakes can sometimes occur when ordering, and we are here to help you rectify them. However, we have recently encountered a concerning situation where some customers have unfortunately deliberately damaged our products to qualify for free returns.

This practice, while limited to a small number of people, negatively impacts our ability to maintain flexible and beneficial return policies for all our customers. We want to ensure our return policies remain fair and balanced for everyone.

  • Your product is suitable for you, but arrived damaged or defective. We will refund the return shipping costs (Colissimo) or offer you a voucher (worth €10).

We would like to point out that only customers who require a simple standard exchange of the product will have the privilege of reimbursement of return costs by La Poste (Colissimo).

What happens once you receive my return?

Your return is due to a size or color error.

  • We'll exchange your product and send you a brand new one that meets your new specifications. Free shipping.

Your return is due to a change of mind.

  • We will send you a credit (code) by email that you can use (without time limit) as you wish on our Akrochic store.

Your return comes from receiving a product that suits you, but is damaged.

- Akrochic lets you choose between these 3 options:

      1. Product exchange : we'll send you a brand new one. Free shipping.
      2. Refund in the form of a credit note : We will send you a credit note in the form of a code by email. You can use it immediately and with no time limit.
      3. Refund (within 30 days) : we will refund you via PayPal or credit card depending on your initial payment.